Return Policy

We hope you love everything you order! If something does not work for you, we are here to make your return process a breeze. We are happy to issue a store credit or exchange within 14 days-unworn, unwashed, and tags attached. Original shipping fees are non-refundable and return shipping is responsibility of the customer. 

*NEW POLICY!!! Items purchased online CAN be returned in store!!! You MUST have your receipt and tags MUST be attached. You will receive store credit. If you would like ONLINE store credit, you will have to mail it back! 

In the case you received a defected item, believe you received incorrect merchandise, or you are missing something from your order, you MUST contact customer service within 5 days of the packages original delivery date.

Please allow 2-4 business days for processing. We ONLY ship Monday-Friday (excludes weekends and holidays).

QUESTIONS: Email info@shopvalsboutique.com

FINAL SALE:

-NuBra

-Intimates 

-Accessories

-Basics

-Sale Items

Address for Returns:

VALS BOUTIQUE

904 Osprey Point Lane

Knoxville, TN 37922

For questions: please DM @vals_boutique on Instagram or call the store (865) 249-8282